Marlborough House privacy and cookie policy

Last reviewed March 2018

This policy sets out how Marlborough House Therapy Centre, 1 Middle Street, Taunton, Somerset, TA1 1SH collects, manages and uses your information.

We are committed to ensuring that your privacy is protected and adhere to GDPR and The Data Protection Act 1998 in doing so. Should we ask you to provide certain information by which you can be identified when using this website or visiting our practice, then, you can be assured that it will only be in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

We may collect the following information:

Name, email address, telephone number, date of birth, certain information relating to your health and any information you choose to give us relating to a specific enquiry or when signing up to receive our newsletter. This information is collected via web forms when making enquiries, verbally over the telephone and via data forms in practice. This is purely so we can provide the best possible service and ensure you see the best practitioner for you. We may also collect IP addresses via our web analytics systems although this information is anonymous and not traceable to an individual.

If you subscribe to our mailing list you can unsubscribe at any time by clicking the link in our correspondence.

What do we do with the information we gather

We use your information to provide you with our services, this may include:

Responding to queries

Ensuring you are provided with safe treatments that meet your needs

To match you with suitable practitioners

To send reminder notifications of booked appointments

To send you information on other services that are of interest

To send you information on offers and promotions

For our own internal market research – this is always anonymous

We will never sell your data and we will never share it with other companies for marketing purposes.

Where we store your information

We are committed to ensuring that your information is secure. We have in place suitable physical, electronic and managerial procedures in place to safeguard and secure information collected online, telephone and in person.

Access to information

You may request in writing details of personal information we hold about you to:
Marlborough House, 1 Middle Street, Taunton, Somerset, TA1 1SH.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic so that we can improve our website in order to meet client needs. We only use this information for statistical analysis and then the data is removed. A cookie does not give us access to information about you, other than the data you want to share.